Question 1

What are INTIX's key advantages over other major ticketing platforms?

Accepted Answer

INTIX is built on a modern, flexible architecture that provides unparalleled control. Our key advantages include real-time data access, a fully brandable white-label solution, powerful membership integration capabilities, avoiding vendor lock-in and allowing you to own the customer relationship.

Question 2

How does INTIX help event organizers manage their customer data and ownership?

Accepted Answer

Unlike platforms that restrict access, INTIX ensures that you own 100% of your customer data. All attendee information, purchasing history, and behavioral data are collected and stored directly in your systems or database. This enables sophisticated targeted marketing, personalized communications, and compliance with your internal privacy policies.

Question 3

What specific tools does INTIX offer for managing season tickets and membership benefits?

Accepted Answer

INTIX provides robust, native tools for managing complex ticketing needs. This includes flexible seating plans, dynamic pricing capabilities, and deep integration for season ticket renewals, member-exclusive pre-sales, and instant digital fulfilment of membership benefits (like discounts or bundled tickets).

Question 4

Is the INTIX platform secure and scalable enough for large, high-demand events?

Accepted Answer

Yes. The platform is designed to handle high-volume onsale periods, managing thousands of simultaneous transactions without downtime. INTIX utilizes enterprise-grade cloud infrastructure and adhere to strict data security standards, ensuring reliable performance and protection for your business and customers.

Question 5

I am an event organiser. How fast can I access the revenue from ticket sales?

Accepted Answer

INTIX offers Fast Settlement by integrating directly with our chosen payment gateway (Stripe). Revenue from ticket sales is transferred directly from the customer to your linked bank account, typically settling in 1–2 banking days. This significantly improves your cash flow compared to traditional platforms that hold funds until after the event.

Question 6

How comprehensive are INTIX's reporting and real-time analytics capabilities?

Accepted Answer

Our platform provides real-time, granular reporting on sales, inventory, patron demographics, and conversion rates. Organizers can access real-time dashboards at any time, allowing for instant decision-making on pricing, marketing spend, and inventory adjustments without having to wait for delayed reports from a third party.

Question 7

Does the INTIX solution support a fully branded, white-label customer experience?

Accepted Answer

Absolutely. INTIX is a white-label solution, meaning the entire ticketing journey—from the event selection page to the digital ticket wallet—is fully branded with your organization's logo, colors and URL. Going one step further our API-first solution would allow you to integrate directly into apps, website and more. This creates a seamless, trusted experience for your fans and strengthens your brand identity.

Question 8

What level of technical and account management support can event organizers expect?

Accepted Answer

We provide dedicated, high-touch account management. You receive support from a team of ticketing experts, including technical setup assistance, training, and 24/7 support for critical on-sale periods and event days. Our goal is to act as a seamless extension of your operations team.

Question 9

How easily can INTIX integrate with our existing CRM, marketing, and access control systems?

Accepted Answer

Integration is a core strength. INTIX offers robust, modern APIs that allow for seamless connectivity with virtually any third-party system, including popular CRMs (like Salesforce), email marketing platforms, and all major access control hardware, giving you a connected technology ecosystem.

Question 10

Does INTIX offer features to combat ticket scalping and unauthorized resale?

Accepted Answer

Yes, we prioritize fair access for fans. Our platform includes advanced features delayed ticket delivery, and the ability to control and manage an official, secure fan-to-fan resale platform. This technology virtually eliminates counterfeit tickets and limits opportunistic scalping.

Everything you sell. One platform.

Built for the whole season

Pre-season

Season

Matchday

Off-season

Running matchdays for Australian leagues and clubs

Events, venues and international

Paid when the fan pays

Your brand, not ours

A dedicated account manager

Everything on the same platform

Sell

Run the day

Grow

One platform for every club in your competition

Membership, accreditation, camps

A digital ticketing, membership and audience management ecosystem

An accreditation solution compatible with access control and ticketing

How the JackJumpers sell out their junior clinics